In this conversation, Chad Westbrook and Will Riley discuss the process of scaling a service business. They emphasize the importance of having a clear process in place and duplicating it as the business grows. They highlight the key pillars of a successful service business, including people, process, technology, and goals. They also discuss the integration of sales and service, the value of data in service operations, and the long-term benefits of focusing on customer service and satisfaction.

Scaling a service business requires a clear and duplicable process.

The key pillars of a successful service business are people, process, technology, and goals.

Integrating sales and service is crucial for long-term success.

Data plays a significant role in service operations and can be used to identify sales opportunities and improve customer service.

Focusing on customer service and satisfaction is essential for scaling a service business.